Shipping Policy

Shipping policy:

Pampered Petz Hornsby is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on the website are currently in stock and pricing is true and correct.

Pampered Petz Hornsby delivers products Australia wide using Australia Post or Aramex.

For orders under $75.00 we offer standard shipping for $7.99 for NSW Residents only. 

For all orders under $75.00 for the residents of QLD, WA, TAS, ACT, SA, and NT the standard shipping rate is $7.99.

Pampered Petz Hornsby offers FREE Standard Shipping for orders over $75.00, Australia Wide.

For larger and bulky items, such as scratching post and large bags off food, hutches and cages and bulk good items. At this time can only ship to NSW Residents only for $15.00.

We thank you for your understanding on the above shipping fee, and continue to help support local small business. As been a small business we are always looking for ways to keep the shipping cost down. We hope to bring 1 one flat fee for all of Australia soon.

Orders are dispatched within 3 business day and delivery estimated between 1-7 business days, depending on the method of transport and your location within Australia. Due too Covid-19 there might be a slight delay in sending your order.

Our main postage choice is Australia Post, from time to time will send good though another courier of our choice. *Please note: Timeframe below are estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.


Australia Post: 3 to 7 Days from despatch

Sendle: 1 to 7 Days from despatch

Local Delivery: 48 business hours from date of order

Click & Collect: Within 2 hour with orders place by 12pm Monday to Friday,

Pampered Petz Hornsby ships goods Australia wide. At this time we do NOT accept international orders through our website, please contact us on (02) 9482 1321 or to enquire about a special order.