Shipping Policy

Shipping policy:

Pampered Petz Hornsby is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on the website are currently in stock and pricing is true and correct.

Pampered Petz Hornsby delivers products Australia-wide using Australia Post or Aramex.

Flat rate Standard Shipping $9.95 Australia Wide. Spend $150 or more and receive Free Standard Shipping! We do offer Express Shipping for NSW residents only at this time which is $15.99.

For larger and bulky items, such as scratching post and large bags of food, hutches, and cages, and bulk good items. At this time can only ship to NSW Local Residents or Collect from Store. Some bulk items have a shipping fee of $15.00.

HONEYPOT CAT TREES AND SCRATCHERS: Please note this range of scratchers attract a higher delivery charge of $80.00 due to there weight and size. Also this range is sent from another warehouse.

We thank you for your understanding of the above shipping fee and continue to help support local small businesses. As being a small business we are always looking for ways to keep the shipping cost down. We hope to bring 1 one flat fee for all of Australia soon.

Orders are dispatched within 3 business days and the delivery is estimated between 1-7 business days, depending on the method of transport and your location within Australia. Due to Covid-19, there might be a slight delay in sending your order.

Our main postage choice is Australia Post, from time to time will send good through another courier of our choice. *Please note: The timeframe below are estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.


Australia Post: 3 to 14 days from dispatch

Aramex Australia: 1 to 7 days from dispatch

Local Delivery: 48 business hours from the date of order

Click & Collect: Within 2 hours with orders place by 12pm Monday to Friday,

Pampered Petz Hornsby ships goods Australia-wide. At this time we do NOT accept international orders through our website, please contact us on (02) 9482 1321 or to enquire about a special order.