Click & Collect
We have now brought in CLICK & COLLECT from the store.
We have now have CONTACTLESS CLICK & COLLECT! Just call us when you arrive in the carpark with your parking location, and we'll bring your order out.
How long until my order is ready for pick-up?
Within 1 hour for orders placed before 12pm
For orders placed after 4pm, they will be ready the morning of the next business day.
We will send you a confirmation email to notify you the moment it's ready for pickup.
If an item is missing from your order it may not be ready within 60 minutes. A similar alternative may be provided if one is available.
How do I make an order for Click and Collect?
At the checkout, after you enter your shipping address you will be prompted for a delivery option. Here, choose 'PICK UP' and you will not be charged for delivery.
What do I need to bring with me to pickup my items?
You'll need to bring some photo ID so we can ensure your parcel gets safely delivered to you. It's also recommended you bring your confirmation email.
Can somebody else pick up my parcel?
Yes, they can, However, this person needs to be specified in the Add a not to your Order instructions. They must bring in their photo ID so we can confirm your parcel is going to the right person. If it's too late to place them in to the delivery instructions, give us a call to let us know.
What if there is an item missing from my order?
If an item is missing from your order, we will notify you right away. You may exchange it for a similar item if one is available. If not, we can refund you for that product, provide a credit, or place the item on Backorder where it will arrive at a later date.
Where do I pick up my order from?
Your order will be waiting for you at the front counter area inside our store.
For Contactless Click & Collect?
Please enter the Westfield Carpark by the Pacific Highway and give us a call to let us know were you parked.
Can I pick up my order over the weekend?
Yes, our store is open 7 days!
How long do I have to pick up my order?
We allow 7 days for your item to be picked up.
What times are you open so I can collect my order?
Please view our opening hours to see when the most suitable time for you to collect is. Or give us a call.