Welcome to the Pampered Petz Hornsby FAQ! Here you’ll find answers to the most common questions about our pet store, grooming services, premium products, online shopping, delivery, and returns. This page is designed to help you quickly find what you need and make pet care easier.

🛍️ General Store Questions

Q: Where is Pampered Petz Hornsby located?

A: Pampered Petz is located in Westfield Hornsby, NSW, on the ground level near the shopping centre parking. Click here for directions.

Q: What are Pampered Petz Hornsby’s opening hours?

A: We are open 7 days a week:

• Monday – Saturday: 9:00am – 5:30pm
  

• Thursday (late night): 9:00am – 9:00pm
  

• Sunday & Public Holidays: 10:00am – 4:00pm
  

Q: Is Pampered Petz an independent pet store?

A: Yes – we are a local, family-owned independent pet shop in Hornsby. We’re not part of a big chain, which means we focus on personalised service and unique, high-quality products.

Q: Does Pampered Petz Hornsby offer online shopping?

A: Yes! You can shop online at pamperedpetz.com.au with delivery Australia-wide or choose Click & Collect in-store.

✂️ Grooming Services

Q: What pet grooming services do you provide?

A: We offer professional dog grooming, puppy grooming, and cat grooming (from 2025). Services include bathing, clipping, hand scissoring, deshedding, nail trims, and breed-specific styling.

Q: How do I book a pet grooming appointment at Pampered Petz Hornsby?

A: You can easily book online through our grooming booking page or call us in-store.

Q: Do you groom all dog breeds?

A: Yes – our experienced groomers work with all dog breeds and coat types, from toy breeds to large double-coated dogs.

Q: How often should I get my dog groomed?

A: Most dogs need grooming every 4–8 weeks, depending on coat type and at-home care. Regular grooming prevents matting, shedding, and skin issues.

Q: What grooming products do you use?

A: We only use premium, hypoallergenic shampoos and conditioners such as Hyponic, safe for sensitive skin and ideal for maintaining coat health.

🐾 Products & Pet Care

Q: What pet products do you sell at Pampered Petz Hornsby?

A: We stock a wide range of pet food, natural treats, toys, grooming supplies, bedding, and accessories for dogs, cats, and small animals.

Q: Do you sell natural or hypoallergenic pet products?

A: Yes – we carefully select natural, grain-free, and hypoallergenic pet foods and grooming products to keep your pets healthy and happy.

Q: Do you offer advice on pet nutrition?

A: Absolutely! Our knowledgeable team is trained in pet health and nutrition and can recommend the right diet for your dog or cat.

💲 Shopping & Pricing

Q: Do your online prices match your in-store prices?

A: Our online prices may sometimes differ from our in-store prices. Shopping online at Pampered Petz Hornsby gives you access to exclusive discounts and special offers. If you’re shopping in-store and see a lower price on our website, simply show our team and we’ll happily match our online price for you.

🚚 Orders, Delivery & Returns

Q: Does Pampered Petz deliver?

A: Yes, we offer fast delivery across Australia. Shipping fees are calculated at checkout based on your location.

Q: How long does delivery take?

A: Standard delivery usually takes 2–7 business days, depending on where you live.

Q: Can I Click & Collect my order?

A: Yes – choose Click & Collect at checkout and pick up from our Hornsby store.

Q: What is your return policy?

A: We accept returns of unopened and unused products within 14 days of purchase with proof of receipt.

📞 Contact Pampered Petz

Still have questions?

👉 Call us on (02) 9482 1321 or visit our Contact Us page.