Terms Of Condition2017-11-19T00:10:12+00:00


Ownership of Site; Agreement to Terms of Use: www.pamperedpetz.com.au


These Terms and Conditions of Use (the “Conditions of Use”) apply to the PAMPERED PETZ HORNSBY (R & Y ARNOLD PTY LTD) web site located at www.pamperedpetz.com.au. The Site is the property of PAMPERED PETZ HORNSBY (R & Y ARNOLD PTY LTD).



In these terms and conditions, refers to PAMPERED PETZ HORNSBY (R & YARNOLD PTY LTD). Your access to and use of all information on this website including purchase of our products is provided subject to the following terms and conditions.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

Use of this web site and the sale of products is governed by the laws of New South Wales and Australia.

By using this website or purchasing products from PAPMPERED PETZ HORNSBY you submit to the laws of New South Wales and Australia and agree that any dispute will be determined in accordance with and by the courts of New South Wales and Australia.

Your use of this website and the purchase of products is governed by these terms of service and polices

We accept no liability for the contents of this website or any of the products sold. Our liability for any products which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.

If you are located outside of Australia, it is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard.

All prices are GST inclusive.

By using this website and purchasing products from us, you agree that you are not doing so for the purposes of taking any legal action against us or part take in any illegal activity. Prices are subject to change without notice.


Packages are only dispatched after receipt of payment.

Shipping fees include handling fees as well as postage costs. Shipping fees vary according to total weight and destination.

We advise you to group your items in one order for bulk shipping. We cannot group two distinct orders placed separately, shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well protected.

Please allow 2 – 5 working days for delivery by Australia Post Registered Mail


As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if, the goods are faulty or develop a fault within a reasonable period of time after purchase. All returns must be submitted with proof of purchase within 7 days of purchase. All faulty products must be returned to our store.

Claims can be lodged by: pp.hornsby@gmail.com

Bringing your faulty goods directly to our store at Shop 3003/4 Westfield Hornsby, 236 Pacific Highway Hornsby NSW 2077. The cost of returning the goods is the responsibility of the purchaser.A credit will be refunded to your online store account for the total amount of the order price. For all enquiries call us on 02 9482 1321.

Your Membership Account:

If you use this website, you are responsible for maintaining the confidentiality of your account information and your account passwords. You are also responsible for restricting access to your computer should it have saved passwords or account login information stored. Further you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. PAMPERED PETZ HORNSBY and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion


PAMPERED PETZ HORNSBY trademarks and trade dress may not be used in connection with any product or service that is not part of PAMPERED PETZ HORNSBY or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PAMPERED PETZ HORNSBY. All other trademarks not owned by PAMPERED PETZ HORNSBY or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PAMPERED PETZ HORNSBY or its subsidiaries.


Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law.